Refund policy

Last updated 3 October 2026

• Yearly plans are refunded in full if you ask within 14 days of payment, including a yearly renewal.
• Monthly plans and credit packs are refunded in full if you ask within 14 days of payment and have not used them: no credits from that plan or pack have been used.
• Organisation licences and the programming interface follow their contract.

How to ask

Write to contact@makegeodiagrams.com from your account's email address and give the order's code (it is on your account page). The money goes back by the method you paid with, usually within a week. Once a refund is made, the plan or the credits it bought are removed from the account.

What you are never charged for

If the model service does not answer, an action uses no credits. A result uses the credits of the work it took, whether or not it could be verified. The design editor, Move, Effects, size changes, downloads and redraws never use credits.

Automatic renewal

Paid plans renew automatically unless you turn renewal off on your account page. Renewal adds an order for you to pay a week before the plan ends; nothing is charged without your payment. Turning renewal off, or cancelling that order, lets the plan end on its date, after which the account returns to the Free plan.